Terms of Service
Last updated: August 2026
These Terms of Service apply to all windscreen repair, windscreen replacement and vehicle glass services provided by The Screensaver Windscreens (“we”, “us”, “our”) to customers (“you”, “your”).
By booking our services, accepting a quotation, authorising work or allowing us to begin work, you agree to these Terms of Service.
1. Our Services
We provide vehicle windscreen repair, windscreen replacement and related vehicle glass services.
All work is subject to the availability of suitable glass, parts, materials, equipment and qualified personnel.
We reserve the right to refuse or postpone work where, in our reasonable opinion:
* the vehicle is unsafe or unsuitable for the requested work;
* the required glass or parts are unavailable;
* weather or working conditions make the work unsafe;
* the vehicle has existing damage that prevents safe completion of the work; or
* it is not reasonably possible to complete the work to an appropriate standard.
Where possible, we will explain the reason for refusing or postponing the work.
2. Quotations
Any quotation we provide is based on the information available to us at the time.
A quotation may be subject to inspection of the vehicle and confirmation of the correct glass, specification, sensors, cameras, trims and other components.
If additional work or parts are found to be necessary, we will inform you before carrying out additional chargeable work wherever reasonably possible.
All prices will be stated in pounds sterling and will include VAT where applicable.
3. Bookings
When making a booking, you must provide accurate information, including:
* vehicle make and model;
* registration number;
* your contact details;
* the location of the vehicle; and
* details of the required work.
You are responsible for ensuring that the vehicle is available and accessible at the agreed time and location.
If incorrect information supplied by you results in the wrong glass or parts being ordered, we may need to reschedule the appointment and may recover reasonable costs actually incurred, where permitted by law.
4. Cancellation and Rescheduling
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
Where specialist glass or parts have been ordered specifically for your vehicle, we may charge reasonable costs that we have actually incurred as a result of the cancellation, where legally permitted.
If you are not available at the agreed time or location, or the vehicle cannot reasonably be accessed, we may treat the appointment as cancelled and may seek to recover reasonable costs actually incurred.
Nothing in these Terms affects any cancellation rights you may have under UK consumer law.
5. Payment
Unless otherwise agreed in writing, payment is due immediately upon completion of the work.
We may require a deposit or payment in advance for certain jobs, particularly where specialist glass or parts need to be ordered.
If payment is not made when due, we reserve the right to suspend further services and take reasonable steps to recover the outstanding amount.
For business customers, we may charge interest and compensation on overdue invoices where permitted under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Non-Payment
If an amount remains unpaid after it becomes due, we may:
* issue payment reminders;
* suspend future work;
* seek to recover reasonable debt-recovery costs where permitted by law; and
* take legal action to recover amounts properly owed.
If you have a genuine complaint about our work, you should tell us promptly. We ask that you give us a reasonable opportunity to investigate and, where appropriate, rectify the problem.
7. Vehicle Condition
Before carrying out work, we may inspect the vehicle and record existing damage or defects.
This may include damage to:
* glass;
* paintwork;
* bodywork;
* trims and mouldings;
* clips and fixings;
* sensors and cameras;
* electrical systems; or
* previous repairs.
We are not responsible for pre-existing damage or faults that were not caused by our work.
If we believe that existing damage or the condition of the vehicle makes the work unsafe or unsuitable, we may refuse or postpone the work.
8. Windscreen Repairs
A windscreen repair may improve the appearance and integrity of damaged glass, but it may not make the original damage completely invisible.
The final appearance of a repair can depend on the age, size, location and type of damage.
We cannot guarantee that every chip or crack can be successfully repaired.
Where we reasonably consider a repair unsuitable, we may recommend windscreen replacement instead.
9. Windscreen Replacement
We will supply and install suitable replacement glass for the vehicle and service agreed.
Where appropriate, equivalent-quality replacement glass may be used unless a particular manufacturer or specification has been specifically agreed in writing.
Additional components such as mouldings, trims, clips, sensors or cameras may be required for certain vehicles. Where these are not included in the original quotation, we will advise you where reasonably possible.
10. ADAS and Calibration
Some vehicles are fitted with cameras, sensors and Advanced Driver Assistance Systems (“ADAS”) which may require calibration following windscreen replacement.
Where we identify that calibration may be required, we will advise you where reasonably possible.
Unless specifically included in your quotation, specialist calibration is not included in the price of the windscreen replacement.
You should not use the vehicle in circumstances where a safety-critical system is known to be malfunctioning.
11. Safe Drive-Away Time
Following a windscreen replacement, the vehicle may need to remain stationary for a specified period to allow adhesives and bonding materials to cure.
We will advise you of the applicable safe drive-away time.
You must not drive the vehicle before the advised safe drive-away time has elapsed.
12. Workmanship
We will carry out our services with reasonable care and skill.
If you believe there is a problem with our workmanship, you should contact us as soon as reasonably possible.
We will be given a reasonable opportunity to inspect the vehicle and, where appropriate, rectify a genuine workmanship defect.
Nothing in these Terms affects your statutory rights.
13. Complaints
If you are unhappy with our service, please contact us promptly so that we can investigate the issue.
When making a complaint, please provide:
* your name;
* vehicle registration number;
* date of the work;
* invoice or booking details, if available; and
* details of the problem.
We will consider genuine complaints fairly and aim to respond within a reasonable period.
Where a complaint concerns workmanship, we ask that you do not arrange for another company to alter or replace our work before giving us a reasonable opportunity to inspect it, unless this is necessary for safety or otherwise required by law.
14. Customer Behaviour
We expect our employees, contractors and customers to treat each other respectfully.
We do not tolerate:
* threats;
* violence or intimidation;
* abusive or discriminatory language;
* harassment;
* repeated unreasonable contact;
* deliberately misleading information; or
* behaviour that places our staff or contractors at risk.
If a customer behaves abusively or threateningly, we may end a telephone call, require future communication to take place in writing, refuse a future booking or cancel an appointment.
This does not prevent a customer from making a legitimate complaint or exercising their legal rights.
15. Personal Belongings
You should remove valuable or fragile personal belongings from the vehicle before work begins.
We will take reasonable care when working on your vehicle but cannot accept responsibility for loss or damage to belongings left inside the vehicle unless caused by our negligence or other liability that cannot legally be excluded.
16. Insurance Claims
Where we deal with an insurance company on your behalf, you remain responsible for providing accurate information and complying with your insurer’s requirements.
Any insurance excess or other amount that is properly payable by you remains your responsibility.
If an insurer or third party does not pay an amount that is properly due from you, we reserve the right to seek payment from you.
17. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to applicable law, we will not be liable for losses that were not reasonably foreseeable when the contract was entered into.
If you are a consumer, nothing in these Terms affects your statutory rights.
18. Delays and Circumstances Outside Our Control
We will make reasonable efforts to attend appointments at the agreed time.
However, we are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, traffic, road closures, accidents, supplier delays, unavailable parts, equipment failure or staff illness.
Where reasonably possible, we will contact you and rearrange the appointment.
19. Business Customers
Different payment and credit terms may be agreed with business, commercial and fleet customers.
Where credit terms have been agreed, invoices must be paid within the agreed period.
We reserve the right to suspend further services where a business account is overdue.
The statutory provisions relating to late commercial payments may apply.
20. Data Protection
We may retain information relating to your booking, vehicle, quotation, invoice, communications and work carried out.
We will process personal information in accordance with applicable UK data-protection legislation and our Privacy Policy.
21. Governing Law
These Terms are governed by the law of England and Wales.
If you are a consumer, you will retain any mandatory legal rights and protections available to you under applicable law.
22. Statutory Rights
Nothing in these Terms is intended to remove or restrict any rights you have under applicable UK consumer protection legislation.
Where these Terms conflict with a mandatory legal right, the relevant legal right will apply.
23. Contact Details
Mark Usher
Telephone: 01233 733837
Email: info@thescreensaver.co.uk
Website: https://www.thescreensaverwindscreens.com/